Last updated: July 18, 2026
These Terms of Service ("Terms") govern your access to and use of Tactful at tactful.to (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
Tactful provides company intelligence, voice capture, transcription, AI structuring, and related sales workflow tools. Features may change, and some capabilities depend on third-party providers (e.g. transcription, AI, meeting bots, payments, calendar).
You agree not to:
You are solely responsible for obtaining any required consent before recording calls or meetings, and for complying with applicable wiretap, employment, and privacy laws.
You retain ownership of content you submit (transcripts, notes, CRM data, etc.). You grant us a limited license to host, process, transmit, and display that content solely to provide and improve the Service, including through subprocessors described in our Privacy Policy.
Summaries, follow-ups, email drafts, diagrams, and similar outputs are assistive and may contain errors. You are responsible for reviewing outputs before relying on them or sending them to customers or colleagues.
Paid plans and usage fees are billed through Stripe under the pricing shown in the product or agreed in writing. Fees are generally non-refundable except where required by law. We may change pricing with notice for future billing periods. Failure to pay may result in suspension or termination of paid features.
Integrations (Google, Stripe, Deepgram, DeepSeek, Recall.ai, Resend, and others) are subject to those providers' terms. We are not responsible for third-party outages or changes that affect the Service.
Treat workspace data as confidential to your organization. If you create a share link, anyone with the link may access that content until the link is revoked or expires.
The Service, branding, and software are owned by Tactful and its licensors. These Terms do not grant you rights to our trademarks or source code beyond what is needed to use the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TACTFUL AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR USD $100 IF YOU HAVE PAID NOTHING).
You will defend and indemnify Tactful against claims arising from your content, your use of the Service, or your violation of these Terms or applicable law (including recording-consent obligations), except to the extent caused by our willful misconduct.
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk, or fail to pay. Upon termination, your right to use the Service ends; provisions that by nature should survive will survive.
We may update these Terms by posting a revised version on this page. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.
These Terms are governed by the laws applicable in the jurisdiction where Tactful principally operates, without regard to conflict-of-law rules, except where mandatory consumer protections apply. Courts in that jurisdiction will have exclusive venue, subject to those protections.
Questions about these Terms: Telegram @benvspak. Privacy details are in our Privacy Policy.